Refund policy

Last Updated: 27 June 2026

At Dalkeith Pet, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions for returning products and requesting a refund. By placing an order through our website, you agree to the terms outlined below.

A. Return Window

Eligible items may be returned within 30 days of the delivery date.

Returns requested after this period may not qualify for a refund.

B. Return Eligibility

To qualify for a return, items must:

Be unused and in their original condition.
Include all original packaging, tags, and accessories where applicable.
Be free from signs of wear, damage, stains, or misuse.
Be securely packaged for return transit.

Items that do not meet these requirements may not be eligible for a refund.

C. Requesting a Return

To begin a return request, please contact our customer support team.

Business Email: support@dalkeith-pet.com

Please include:

Your order number
The reason for your return
Photographs (if the item is damaged, defective, or incorrect)

Once your request has been reviewed, return instructions will be provided.

Returns sent without prior authorisation may not be accepted.

D. Return Shipping

Damaged, Defective, or Incorrect Items

If the item received is damaged, defective, or different from the item ordered, return instructions will be provided following review.

Change of Mind Returns

If you wish to return an item because you no longer require it or have changed your mind, you are responsible for the return shipping costs.

E. Inspection of Returned Items

All returned products are inspected after they arrive at our facility.

Refund eligibility is determined after the returned item has been reviewed and confirmed to meet the return requirements.

F. Refund Process

If your return is approved:

Refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
Processing times may vary depending on your payment provider or financial institution.

G. Items Not Eligible for Return

The following items are generally not eligible for return:

Used Interactive Pet Toys
Used Pet Beds
Used Pet Feeding Essentials
Used Grooming & Travel Accessories
Products showing signs of wear, damage, stains, or misuse
Items returned without the original packaging, tags, or accessories where applicable
Items returned outside the 30-day return period

H. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the item. We will review the issue and advise you on the next steps.

I. Exchanges

We do not currently offer direct product exchanges.

If you require a different product, please return the eligible item in accordance with this policy and place a new order separately.

J. Contact Information

Business Name: Dalkeith Pet